Shipping policy

INAYAH EXCLUSIVE SHIPPING AND REFUND POLICY

Shipping Policy

Inayah Exclusive delivers orders throughout South Africa using reputable courier services.

Order Processing

• Orders are processed within 1–2 business days after payment has been successfully confirmed.
• Orders placed over weekends or public holidays will be processed on the next business day.
• Once an order has been dispatched, the customer will receive tracking information where available.

Estimated Delivery Times

• Major cities and metropolitan areas: 2–5 business days
• Regional and outlying areas: 5–7 business days

Delivery times are estimates and may be affected by courier delays, public holidays, severe weather, incorrect delivery information, or other circumstances beyond our control.

Stock Availability

All products displayed as available on our website are held in stock by Inayah Exclusive. We do not operate using a dropshipping model. In the unlikely event that an item becomes unavailable after an order is placed, the customer will be contacted and offered a replacement, store credit, or a full refund.

Delivery Information

Customers are responsible for providing accurate delivery details when placing an order. Inayah Exclusive will not be responsible for delays or additional delivery charges caused by incorrect or incomplete information supplied by the customer.

Refund and Return Policy

Customers may request a return within 7 days of receiving their order by contacting Inayah Exclusive.

To qualify for a return:

• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags, packaging, and accessories must be included.
• Proof of purchase must be provided.
• Items must not have been damaged after delivery.

For hygiene reasons, certain items may not be returned once opened or used, unless they are defective or were supplied incorrectly.

Damaged, Defective or Incorrect Items

If a customer receives an incorrect, damaged, or defective product, they must contact us within 48 hours of delivery and provide their order number together with clear photographs of the item.

Once assessed and approved, Inayah Exclusive will arrange a replacement or refund at no additional cost to the customer.

Change-of-Mind Returns

For approved change-of-mind returns, the customer will be responsible for the return courier costs. Original delivery charges are non-refundable unless the product received was defective, damaged, or incorrect.

Refund Processing

Approved refunds will be issued to the customer’s original payment method. Please allow 5–10 business days for the refund to reflect, depending on the customer’s bank or payment provider.

Contact Information

Website: https://www.inayahexclusive.com/

Customers may contact Inayah Exclusive through the contact details displayed on our website for assistance with deliveries, returns, or refunds.