Return & Refund Policy

At Inayah Exclusive, we take pride in providing high-quality products and carefully curated collections.

Refunds

We do not offer refunds for change of mind, incorrect selections, or dissatisfaction after purchase.

Refunds will only be considered where required by applicable consumer protection laws or where a product is received damaged, defective, or incorrect.

Exchanges

We offer in-store exchanges within 7 days of purchase, subject to the following conditions:

• The item must be unused, unworn, and in its original condition.
• All original packaging, tags, and accessories must be included.
• Proof of purchase is required.
• Exchanges are subject to stock availability.

If the desired replacement item is unavailable, a store credit may be issued at management's discretion.

Non-Exchangeable Items

For hygiene and quality assurance reasons, the following items cannot be exchanged unless received damaged or defective:

• Worn or used hijabs
• Customised or personalised products
• Gift cards
• Sale or clearance items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We may request photographs of the item to assist with our assessment.

Contact Us

For any exchange requests or product concerns, please contact us before returning any items.

Inayah Exclusive
WhatsApp: +27 76 710 8646